Shipping
ClaraPlaza uses Australia Post for most deliveries. All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours as due to safety issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected.
Parcels will be plain and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.
Postage and handling for domestic orders
* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.
Postage and handling for international orders
International customers can now chose from 3 postage options to most countries.
Express Courier International:
Full express door-to-door service, with online tracking. Delivery times vary between 2 – 5 working days to most countries*
Express Post International:
Express Post International offers priority handling, basic tracking where available, and a signature on delivery. Delivery times vary between 3 – 6 business days to most countries*
Airmail:
Reliable service to over 200 countries where Express Courier International may not be available. Parcels can take 4 – 10 business days to deliver*
For estimated delivery times to you country please visit Australia Post International and select your country to view the estimated times on each delivery service. A limited list of prohibited products is also listed on website for each country.
Australian Estimated Delivery Times
Note: * Days for delivery are business days after despatch.
ClaraPlaza will despatch on the same day the order is received providing the order is received before 10.00am (EST) and goods are in stock. All other orders will be despatched the next business day. Prescriptions will be dispensed and despatched the same day the actual prescription is received.
Express Post
Orders will be delivered next business day to the postcodes listed below. NB Large orders may incur an additional fee. Purchasing Express Post service applies to delivery times only, order processing times will remain the same.
(*) Service guaranteed in townships only in these postcodes.
(**) Service guaranteed to Mail Centre Post Office Boxes only.
(***) Next day delivery to remote townships is not guaranteed. For details please ask post office staff.
Express Post Exclusions
The following postcodes are excluded from the standard Express Post charge if the parcel is more than 500g. Postage will be at cost. Please email or phone or staff for details.
6000-6205, 6800-6999, 6206-6699, 6700-6799, 0800-0999
Large orders may also incur an additional fee. Please ask our staff for details.
Parcels will be plain and unmarked for privacy and security. They will be dispatched as soon as payment and prescriptions have been processed. Allow normal postage times for delivery.
Postage and handling for domestic orders
* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.
Postage and handling for international orders
International customers can now chose from 3 postage options to most countries.
Express Courier International:
Full express door-to-door service, with online tracking. Delivery times vary between 2 – 5 working days to most countries*
Express Post International:
Express Post International offers priority handling, basic tracking where available, and a signature on delivery. Delivery times vary between 3 – 6 business days to most countries*
Airmail:
Reliable service to over 200 countries where Express Courier International may not be available. Parcels can take 4 – 10 business days to deliver*
For estimated delivery times to you country please visit Australia Post International and select your country to view the estimated times on each delivery service. A limited list of prohibited products is also listed on website for each country.
- Delivery times are an estimate only.
- Delivery time does not include any time parcels may spend in the destination countries customs service.
| Express Post Intl. (*) | Express Courier Intl. (*) | |
| New Zealand | 3 days | 2-3 days |
| Asia / Pacific | 3-6 days | 2-3 days |
| USA/Canada/Middle East | 5-6 days | 2-5 days |
| Rest of World | 5-7 days | 3-4 days |
| (*) estimated times in business days | ||
| Area | Postcode | Days * |
| Brisbane Metro | 4000/4209 | 1 |
| SE QLD Country | 4210/4428/4486/4488/4494/4676 | 1 |
| SW QLD country | 4454/4485/4489/4493 | 2 |
| Gladstone | 4677/4680 | 2 |
| Rockhampton City | 4700/4701 | 2 |
| Rockhampton MC Region | 4694/4699/4702/4736 | 2 |
| Mackay City | 4740 | 2 |
| Mackay MC Region | 4737/4739/4741/4805 | 2 |
| Townsville City | 4810/4815/4817 | 2 |
| Townsville MC Near Region | 4806/4809/4816/4820/4849/4850 | 2 |
| Townsville MC Distant Region | 4821/4824/4816 | 3 |
| Mount Isa | 4825 | 3 |
| Cairns City | 4870 | 3 |
| Cairns MC Region | 4852/4854/4869/4871/4891 | 3 |
| Sydney | 2 | |
| Gold Coast, N.S.W. | 2484-2490 | 1 |
| Casino DPO | 2460-2483 | 2 |
| Tamworth DPO | 2339-2414 | 3 |
| Other N.S.W. Country | 3 | |
| Canberra | 3 | |
| Other A.C.T. | 3 | |
| Melbourne | 3 | |
| Other Victoria | 4 | |
| Hobart, Launceston | 4 | |
| Other Tasmania | 5 | |
| Adelaide | 3 | |
| Other S.A. | 5 | |
| Darwin | 5 | |
| Other N.T. | 6 | |
| Perth | 5 | |
| Other W.A. | 6 |
ClaraPlaza will despatch on the same day the order is received providing the order is received before 10.00am (EST) and goods are in stock. All other orders will be despatched the next business day. Prescriptions will be dispensed and despatched the same day the actual prescription is received.
Express Post
Orders will be delivered next business day to the postcodes listed below. NB Large orders may incur an additional fee. Purchasing Express Post service applies to delivery times only, order processing times will remain the same.
| Location | Postcode Range/s |
| Canberra | 0200–0250; 2600–2639; 2900–2920 |
| Sydney and Suburbs | 1000–1920; 2000–2249; 2555–2574; 2740–2786 |
| Gosford Region | 2250–2263 |
| Newcastle | 2280–2300; 2302–2310 |
| Tweed Heads/Murwillumbah | 2484–2490 |
| Wollongong Area | 2500–2530 |
| Melbourne and Suburbs | 3000–3210; 8000–8899 |
| Geelong and Suburbs | 3211–3220 |
| Ballarat | 3350; 3353-3356 |
| Bendigo | 3550; 3552-3556 |
| Shepparton / Mooroopna/Kialla | 3629-3632 (*) |
| Seymour | 3660-3661 |
| Latrobe Valley | 3825; 3840–3844 |
| Gold Coast | 4210–4299; 9726; 9728; 9729 |
| City of Toowoomba | 4350; 4352 (**) |
| Strathpine / Caboolture | 4500–4510; 4520 |
| Sunshine Coast Areas | 4550–4601 |
| Maryborough City | 4650 (*) |
| Hervey Bay City | 4655 (*) |
| Bundaberg City | 4670 (*) |
| Adelaide | 5000–5199; 5800–5999 |
| Hobart Area | 7000–7019; 7050–7053; 7055; 7892 |
| Launceston | 7248–7325 |
| Perth CBD | 6000–6005; 6800–6899 |
| Brisbane and Suburbs | 4000–4209 |
| Goodna / Booval / Ipswich / Boonah / Lockyer Valley | 4300–4349 |
| Toowoomba Area‡ | 4350–4383; 4385–4428; 4486–4487; 4494–4498; 4602–4618 |
| Strathpine / Caboolture / Maryborough / Burnett / Bundaberg | 4619–4676 (***) |
| Gladstone | 4680(*) |
| Rockhampton / Yeppoon | 4700; 4701; 4702†; 4703 |
| Mackay | 4740 (*) |
| Townsville / Bluewater | 4810–4815; 4817; 4818 (*) |
| Cairns | 4870 (*) |
| Casino | 2468; 2470 (*) |
(**) Service guaranteed to Mail Centre Post Office Boxes only.
(***) Next day delivery to remote townships is not guaranteed. For details please ask post office staff.
Express Post Exclusions
The following postcodes are excluded from the standard Express Post charge if the parcel is more than 500g. Postage will be at cost. Please email or phone or staff for details.
6000-6205, 6800-6999, 6206-6699, 6700-6799, 0800-0999
Large orders may also incur an additional fee. Please ask our staff for details.
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